Patient Self-Service Kiosk Market Research Report with Size, Share, Value, CAGR, Outlook, Analysis, Latest Updates, Data, and News 2021-2028

Self-Service Technology is technological interfaces that enable customers to produce a service independent of direct service employee involvement. To add on, digital transformation has tremendously changed the interaction between a company as well as customers and service offerings. Technology in the healthcare field is not merely limited to the research lab, operating room, and the exam room, though. It is transforming the entire patient experience – starting with the check-in process. New treatments are emerging, diseases are being cured, robotics are being utilized for surgical procedures, and thanks to telemedicine, patients are now able to virtually interact with physicians from the comfort of their own homes. Technology in the healthcare field is not merely limited to the research lab, operating room, and the exam room, though. It is transforming the entire patient experience – starting with the check-in process.

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Developments in technology such as smartphones and IoT have also surged the need for instant fulfillment among consumers. Furthermore, technology acceptance, positive consumer intention to self-service technologies, ease of use, and enhanced reliability and perceived interactivity along with widespread readiness of self-service technology among rural as well as urban areas are some of the notable factors affecting the growth prospects of self-service technologies. It has been anticipated as per the survey that more than 80% of companies expect that self-service will be the fastest-growing channel in customer service by 2021 across the globe. Based on product type, the patient self-service kiosk market is classified into a touch screen and mobile kiosk. The recent improvements in touchscreens, intelligent scripting, and high-resolution displays have made kiosks an attractive option for the hospital ambulatory settings and emergency departments.

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Based on the mobility, the market is bifurcated into freestanding, mobile, and wall-mounted & countertop. The free-standing kiosks are recognizable, and most consumers are comfortable with using them. Further, the market is segmented based on applications into self-check-in, floor map and department navigation, prescription order refilling and updating, collection of co-payments, and others. Patient self-service solutions streamline and integrate patient information with existing systems at a healthcare organization, and typically feature touchscreen workflows that can be used for several patient-centered applications. Based on the end-user, the market is fragmented into clinics & hospitals, laboratories, and pharma stores. For a better understanding of the market penetration of patient self-service kiosk, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, and Rest of North America), Europe (Germany, U.K., and Rest of Europe), Asia-Pacific (China, Japan, and Rest of Asia-Pacific) and Rest of World. The North America constitutes a major consumer market for the patient self-service kiosk. Some of the major players operating in the market include IBM Corporation, Clearwave Corporation, Fabcon, Inc., SlabbKiosks, KIOSK Information Systems Inc., Phoenix Kiosk Inc., RedyRef Interactive Kiosks, EMBROSS Group Pty Ltd, Advantech Co., Ltd., Meridian Kiosks LLC.

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Global Patient Self-Service Kiosk Market generated revenue of US$ 558.5 million in 2019. The technology is expected to grow at a CAGR of 16.2% during the forecast period to reach a market valuation of US$ 1,637.5 million by 2026. North America dominated the market and is also expected to grow at a CAGR of 15% during the forecast period 2021-2026 as the people in this region are more tech-savvy and are also looking for the technology which helps their save time and offer ease.

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TABLE OF CONTENTS
1. MARKET INTRODUCTION 12
1.1 Market Definition 12
1.2 Objective of the Study 12
1.3 Limitation 12
1.4 Stakeholders 13
1.5 Currency used in the Report 13
1.6 Scope of the Global Patient Self-Service Kiosk Market Study 13
2. RESEARCH METHODOLOGY OR ASSUMPTION 14
2.1 Research Methodology for the Patient Self-Service Kiosk Market Study 14
2.1.1 Main objective of the Patient Self-Service Kiosk Market Study 15
3. INDUSTRY PERFORMANCE 16
4. EXECUTIVE SUMMARY 18
5. MARKET OVERVIEW 20
5.1 Introduction 20
5.1.1 Benefits associated with Patient Self-Service Kiosk: 20
5.2 Market Dynamics 21
5.2.1 Market Trend & Drivers 21
5.2.1.1 Reduce Patient Waiting Time 21
5.2.1.2 Fewer Errors 22
5.2.1.3 Easier Payment Method 22
5.2.3 Market Challenges 23
5.2.3.1 Higher preference for building basic healthcare 23
5.2.3.2 Lack of awareness in eastern parts 23
5.2.4 Market Opportunities 24
5.2.4.1 Growing Scope in Developing Countries 24
5.2.4.2 Increasing Use of Cloud in Healthcare 24
6. LEGAL & REGULATORY FRAMEWORK 25
6.1 General Overview 25
6.2 Standards 25

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7.COVID-19 IMPACT ON SELF-SERVICE KIOSK IN HEALTHCARE 26
8. DEMAND AND SUPPLY SIDE ANALYSIS 27
8.1 Demand Side Analysis 27
8.2 Supply Side Analysis 28
8.2.1 Top Product Launch 29
8.2.2 Top Mergers & Acquisitions 29
8.2.3 Top Business Expansions, Investment and Divestitures 29
8.2.4 Top Product Launches 29
8.2.5 Top Start-ups under Patient Self-Service Kiosk Market 30
9. VALUE CHAIN ANALYSIS 31
9.1 Value Chain Analysis 31
10. MARKET INSIGHTS BY TYPE 32
10.1 General Overview 32
10.1.1 Touch Screen 33
10.1.2 Internet 34

….. continued

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Source – HeraldKeeper
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